Student Complaint Process
All students are encouraged to resolve concerns or complaints directly with the appropriate faculty, staff, program directors, division directors, or deans in an informal manner unless a formal university policy or procedure exists (such as formal policies for Financial Aid Appeal Procedure; Grade Appeal Policy and Procedure; Request for Review of Academic Policy; Appeal Review Procedures). If the informal communication does not adequately address a student’s concerns, the student may contact the Vice President for Academic Affairs for academic concerns and the Vice President for Student Affairs for all other complaints or concerns. The Vice President will review the situation with the appropriate area and will either respond personally to the complaint or will direct the appropriate member of the institution to do so within 10 business days of receipt of the written complaint.
The web address where students and the public can find information about complaint policy and procedure is: https://accreditation.sf.edu/student-complaint-resolution.